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Toyota Australia Initiates Customer Service Exercise For Front And Rear-View Camera

Toyota Australia has today announced that it will initiate a Customer Service Exercise (CSE) for front and rear-view cameras on a range of Toyota Corolla Cross and Mirai vehicles produced between 20th October 2022 – 2nd September 2023. There are approximately 378 vehicles involved in the Australian market.

The subject vehicles are equipped with a front-view camera and a rear-view camera used to capture and display an image of the area in front of and behind the vehicle. Due to insufficient laser welding of the camera case at the supplier during a specific production period, there is a possibility that the camera case may separate when exposed to external stress over time, allowing water to leak into the camera. If this occurs, the circuit inside the camera can short, leading to an inability to display an image of the area in front and/or behind the vehicle.

For the involved vehicles, Toyota dealers will inspect the serial number of the camera and, if necessary, replace it.

For all involved vehicles, inspection will take approximately 1 to 1.5 hours to complete. If replacement is necessary, it will take approximately 1 to 3.5 hours to complete. Both inspection and repair times will vary depending on the model. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will contact all owners of involved vehicles to provide details of this CSE campaign. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved in Australia?
A1. There are approximately 378 Corolla Cross and Mirai vehicles involved in the Australian market.

MODEL NAME

MODEL CODE

WMI

VDS

CD

VIN RANGE

PRODUCTION RANGE

FROM

TO

FROM

TO

Corolla Cross Hybrid

MXGH10R

JTN

ABAAB

#

0J002361

0J003511

20/12/2022

4/04/2023

Corolla Cross Petrol

MXGA10R

JTN

AAAAB

#

0J000771

0J001150

20/12/2022

5/04/2023

Mirai

JPD20R

JTD

AABAA

#

0A008201

0A010611

27/01/2023

2/09/2023

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).

Q2. What is the condition? (Description)
A2: The subject vehicles are equipped with a front-view camera and a rear-view camera used to capture and display an image of the area in front of and behind the vehicle. Due to insufficient laser welding of the camera case at the supplier during a specific production period, there is a possibility that the camera case may separate when exposed to external stress over time, allowing water to leak into the camera. If this occurs, the circuit inside the camera can short, leading to an inability to display an image of the area in front and/or behind the vehicle.

SQ1. Are there any symptoms/warnings before the problem can occur?
A: Warning lights will illuminate, audible chimes will sound, and messages will display on the instrument panel to inform the driver of the issue.

Q3. What does the remedy involve?
A3: For the involved vehicles, Toyota dealers will inspect the serial number of the camera and, if necessary, replace it.

Q4. How long will the remedy take?
A4: For all involved vehicles, inspection will take approximately 1 to 1.5 hours to complete. If replacement is necessary, it will take approximately 1 to 3.5 hours to complete. Both inspection and repair times will vary depending on the model. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle, however we request owners contact their local/preferred Toyota dealership to arrange inspection of this CSE at the earliest convenience. In the meantime, if you have any concerns, please contact your local/preferred Toyota dealership or the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEST).

Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range we identified [refer table at question 1] are involved in the Australian market.

Q7. My vehicle is in the involved production range. What should I do?
A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is involved. Alternatively, please contact the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.