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Toyota Australia Initiates Customer Service Exercise For Forward Recognition Camera Programming

Toyota Australia has today announced that it will initiate a Customer Service Exercise (CSE) for the Forward Recognition Camera on a range of Toyota Corolla Cross vehicles produced between 14th July 2022 – 22nd January 2024. There are approximately 12,640 vehicles involved in the Australian market.

The subject vehicles are equipped with a Toyota Safety Sense (TSS) 3.0 system, containing a Forward Recognition Camera to detect objects for certain driver assistance features, including the Pre-Collision System (PCS).  Due to the programming of the forward recognition camera software, there is a possibility that the memory inside the forward recognition camera could fail during processing when the ignition is turned OFF. If this occurs, the PCS will not activate on the next ignition start, causing warning lights to illuminate, audible chimes to sound, and messages to display on the instrument panel.

For the involved vehicles, Toyota dealers will reprogram the Forward Recognition Camera software.

For all involved vehicles, the software update will take approximately 1 hour to complete, depending on the model. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will contact all owners of involved vehicles to provide details of this CSE campaign. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved in Australia?
A1. There are approximately 12,640 Corolla Cross vehicles involved in the Australian market.

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).

Q2. What is the condition? (Description)
A2: The subject vehicles are equipped with a Toyota Safety Sense (TSS) 3.0 system, containing a Forward Recognition Camera to detect objects for certain driver assistance features, including the Pre-Collision System (PCS).  Due to the programming of the forward recognition camera software, there is a possibility that the memory inside the forward recognition camera could fail during processing when the ignition is turned OFF. If this occurs, the PCS will not activate on the next ignition start, causing warning lights to illuminate, audible chimes to sound, and messages to display on the instrument panel.

SQ1. Are there any symptoms/warnings before the problem can occur?
A: Warning lights will illuminate, audible chimes will sound, and messages will display on the instrument panel to inform the driver of the issue.

Q3. What does the remedy involve?
A3: For the involved vehicles, Toyota dealers will reprogram the Forward Recognition Camera software.

Q4. How long will the remedy take?
A4: For all involved vehicles, the software update will take approximately 1 hour to complete, depending on the model. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle, however we request owners contact their local/preferred Toyota dealership to arrange CSE completion at the earliest convenience. In the meantime, if you have any concerns, please contact your local/preferred Toyota dealership or the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEST).

Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range we identified [refer table at question 1] are involved in the Australian market.

Q7. My vehicle is in the involved production range. What should I do?
A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is involved. Alternatively, please contact the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.